Lesson Booking Info – Sheffield Piano Academy

Piano Lesson Booking Info

Piano Lessons Are Changing (slightly)

Hey students!

Recently, with help, I have been developing a new website and brand. I am pleased to let you all know that you are now all students of Sheffield Piano Academy (SPA)!

I have some hopes and dreams for what SPA will become, but for now I am excited to announce a new booking system that means you can cancel and rearrange your piano lessons without having to contact me directly.

Your piano lessons, however, will still be the same high quality and you are still welcome to contact me with any piano or practise related questions directly via email!

WhatsApp Me on

07500 926 542

to book your lesson.

How does it work?

If you have a lesson at the same time every week/fortnight…

You will be provided with your own username and password to log in to the website’s booking system.
Once logged in, you will be able to cancel any upcoming lessons on the system and, if you like, find a replacement time slot to book yourself in to make up for that cancelled lesson. Please be aware that SPA will have a 48-hour non-refundable, cancellation policy like your lessons currently have.
IMPORTANT – Your teacher will book you in at your regular lesson slots towards the end of the month for the following month.
If you do not need to cancel any lessons then you don’t need to log in to the site as your lessons will be booked in for you.
You will then be sent a lesson booking email informing you you’ve been booked in for the month.
You can then send payment through bank transfer and your lessons will then be confirmed via email.
If possible, please do your teacher a favour and don’t pay through PayPal if you can avoid it. Bank transfer is the preferred payment method.

If you do not have a lesson at the same time every week/fortnight…

You will be provided with your own username and password to log in to the website’s booking system.
Once logged in, you’ll be able to find a free lesson slot with your teacher and get a lesson booked in.
You will then be sent a lesson booking email informing you you’ve been booked in for the month.
You can then send payment through bank transfer and your lessons will then be confirmed via email.
If possible, please do your teacher a favour and don’t pay through PayPal if you can avoid it. Bank transfer is the preferred payment method.
You can then cancel or rearrange any lessons you have booked in through the system.

And that’s it! Let's learn, practice and enjoy playing piano...

You’ll also find a growing number of blog posts on the site relating to all things piano. If you need some tips on practise, want to know what to look for when buying a piano or want some piece recommendations this will all be up there for your reading pleasure!

One last thing – how to find us and get in contact!

Email – tom@sheffieldpianoacademy.co.uk

If you have any questions that aren’t answered below then please feel free to get in touch! With this being a new system there might be a few short-term issues as we get going so, please bear with us if this happens, however, if such issues arise you know that we will be working on getting them fixed as soon as possible!

Best wishes and happy practising!

Tom

General Questions & Answers

FAQs

Read our answers for the common questions

If you have any questions that isn't answered below, don't hesitate to contact us.

I believe that I have to cancel or rearrange a lesson with less than 48 hours’ notice and because of unavoidable circumstances (e.g., illness, bad weather, emergency…), will I still have to pay for the lesson?

If you feel you have a genuine reason to cancel a lesson within the cancellation period then please contact your teacher directly and they will decide whether to charge you for the lesson on a case-by-case basis. Of course, teaching piano is a an incredibly rewarding privilege but it is also a form of income that your teacher depends on. That being said, life can be messy and your teacher will strive to be compassionate when it’s necessary.

I am currently halfway through my current lesson block – does this mean I will have to immediately pay for a new block of lessons and lose all the other lessons I paid for?

Not at all! As we transfer from the old way of booking lessons to using the SPA website your teacher will register the lessons left on your block as free on the booking system. For example, if you have received the first 3 lessons of your block of 4 lessons already, then your teacher will register your next lesson on the system as free of charge. If you think you have lost lessons on your block or are being charged more than you should be then contact your teacher directly.

Can I rearrange a lesson with less than 48 hours’ notice and not lose the payment?

In most cases the answer is “no”. If you want to move a lesson to a different time (rearrange) with less than 48 hours’ notice this means that your teacher will most likely not be able to fill that lesson slot time anymore and would lose out on their income. So, unfortunately, unless it’s due to unavoidable circumstances (see above), rearranging a lesson with less than 48 hours’ notice is treated the same as cancelling a lesson with less than 48 hours’ notice.

Can I pay for lessons in cash?

Yes, of course! If you pay for your lessons in cash in advance then your teacher will book you in for your lessons as normal. However, the preferred method of payment is still bank transfer.